Booking & Refund Policy
Late arrivals
In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a £10 fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.
Late cancellations
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling's at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a £20 fee added to your next appointment.
Booking deposit
In the case of missing your appointment, you will loose your booking deposit. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Two or more missed appointments equal being fired from the salon.
Training booking deposit is required to reserve the date. In the case of cancellation the booking deposit is not refundable, however we do give an option for student to rebook the training to the more convenient date.
Full Payments this include klarna and PayPal finance are not refundable.
No refund after starting a course.
VTCT qualifications are not refundable and cannot be transferred to other person or can not be changed to other course.
Stundet has 6 month after a purchase to start VTCT course.
Health history
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
Right to refuse service
Our staff have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.